Strategic Transformation AI Senior Lead

Job description

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Our Single-Family division is seeking a highly skilled Strategic Transformation Senior Business Lead to establish, standardize, and optimize the operating model for our Generative AI program across the organization. This role combines strategic program management and product management responsibilities to ensure AI initiatives are governed effectively, prioritized appropriately, and delivered in a way that creates measurable business value. The role will lead the development of scalable frameworks, portfolio processes, product roadmaps, and cross-functional delivery models to support the full lifecycle of AI-enabled capabilities in a highly regulated financial environment. Our Impact: We support the Single-Family Acquisitions division head and divisional leadership by integrating Generative AI across the division to streamline operations, improve decision quality, and accelerate digital transformation—empowering teams to deliver measurable business value. Your Impact: Program, Process & Product Lifecycle Design: Design and implement comprehensive governance frameworks, templates, and standardized processes to manage AI initiatives from ideation and discovery through development, deployment, adoption, and optimization. Product Strategy & Roadmap Ownership: Support and manage the roadmap for Generative AI capabilities in partnership with business, technology, data, and control partners, ensuring alignment with strategic priorities, user needs, and enterprise objectives. Portfolio Intake & Prioritization: Establish and maintain structured intake, evaluation, and prioritization processes for AI use cases and initiatives, balancing value, feasibility, risk, regulatory requirements, and organizational capacity. Requirements & Value Definition: Partner with stakeholders to define business problems, user needs, product requirements, use cases, and success metrics that guide solution design and delivery. Performance, Adoption & Outcome Measurement: Create and maintain dashboards and KPI frameworks to monitor initiative status, roadmap progress, adoption, customer impact, operational effectiveness, and business value realization. Cross-Functional Delivery Leadership: Coordinate across business units, technology teams, data teams, model governance, legal, compliance, and other stakeholders to ensure effective execution, decision-making, and issue resolution. Change Management & Enablement: Develop communication, training, and adoption strategies to support successful rollout and sustained use of AI-enabled capabilities across the organization. Risk, Governance & Control Alignment: Ensure product and program processes incorporate appropriate governance, compliance, and control requirements consistent with operating in a regulated financial services environment. Qualifications: Bachelor’s Degree in Business, or related field (Master’s Degree preferred) with 10+ years of related experience and 4+ years of management experience 10+ years of program or project management experience, preferably in technology or financial services Knowledge of AI/ML technologies, particularly generative AI applications and their business implications Proven ability to manage large, complex programs with cross-functional teams in a matrixed environment Experience in regulatory environments and familiarity with compliance requirements in the financial industry Exceptional communication, negotiation, and customer management skills Certification in program or project management (e.g., PMP, PgMP, Agile) is a plus Familiarity with financial services processes, products, and operations is preferred Strong problem-solving and analytical skills with the ability to make data-driven decisions Experience with GenAI/AI program leadership, including use-case identification, value tracking, responsible AI governance, and change adoption, preferred Familiarity with mortgage industry concepts (selling/servicing, underwriting, credit policy, loan delivery, investor guidelines) or adjacent capital markets domains, preferred MBA or advanced degree in business, public policy, analytics, or a related field (or equivalent experience), preferred Keys to Success in this Role: Operate as the “integrator” for the division: Connect strategy, execution, and day-to-day operations so leaders have clarity, momentum, and control. Build trusted partnerships: Earn credibility with policy, product, technology, risk, legal/compliance, and enterprise teams to unblock decisions quickly. Deliver outcomes, not activity: Define success metrics early; manage to benefits realization and transparent reporting. Balance innovation with safety: Advance GenAI and digital modernization while embedding responsible AI, privacy, security, and model risk management practices. Create a scalable operating model: Standardize governance, intake, prioritization, and communications so transformation becomes repeatable and sustainable. Lead through change: Drive adoption with strong change management—stakeholder engagement, training, communications, and feedback loops. Maintain customer focus: Ensure transformation outcomes measurably improve clarity, effectiveness, and customer experience Current Freddie Mac employees please apply through the internal career site. We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommoda