Customer Sales and Service Representative

Job description

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing… With your superior customer service skills and excitement for technology, you’ll deliver an exceptional customer experience to go along with America’s fastest and most reliable network! Customers rely on us. When they have questions or issues, you’ll be there. Your responsibilities will include, but are not limited to: Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. Identifying customer needs and proactively offering our products and services. Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues. Responding to requests from customers about Verizon products and services. Verifying service order accuracy and completeness and making corrections/changes, as needed. Negotiating the collection of overdue bills. Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business. What we’re looking for… You’ll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You’ll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world. Even better if you have one or more of the following: ​Related Associate Degree or 2+ years’ relevant experience. Customer Service call center experience. Previous collections experience. Experience with selling products and services. Customer service skills. Demonstrated ability to communicate with detail and precision. ​ You must live within 75 mi​les of the current reporting loc​ation for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings, etc. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Test(s) Required SACS HTML Results Test Previews Where you’ll be working In this remote role, you'll work from home with occasional in-person trainings and meetings. Scheduled Weekly Hours 37.5 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, paid time off, adoption assistance and tuition assistance, we’ve got you covered with our award-winning total rewards package. The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours.