User Experience Researcher

Job description

The application window is expected to close on: 09/07/2026 Meet the Team The Go-To-Market IT (GTM IT) team enhances core customer, partner & employee digital experiences by driving continuous improvement across the technology lifecycle. They use data-driven insights, AI, and automation to optimize asset management and operational efficiency, enabling seamless, personalized digital journeys. Their work accelerates innovation, improves user satisfaction, and strengthens foundational digital interactions. Your Impact We're looking for a User Experience Researcher to join our Experience Research team. This role is designed for an early-career researcher who is passionate about understanding customers and eager to develop expertise across the full research lifecycle. As an Associate Experience Researcher, you'll work closely with senior researchers, research operations, and cross-functional partners to support research studies, synthesize findings, maintain our insights ecosystem, and help ensure customer intelligence is accessible across the organization. You will help identify business and research goals while working across multiple product areas, where you’ll be exposed to a wide variety of user problems, research methods, and strategic initiatives. This role offers broad exposure to qualitative and quantitative research, customer intelligence, insight management, and emerging AI-enabled research practices while providing structured development opportunities. What You'll Do Support Research Studies Assist with planning and execution of qualitative and quantitative research studies Coordinate participant recruitment and scheduling Prepare research materials, surveys, discussion guides, and study logistics Take notes and assist with data collection activities Run interviews and usability tests Synthesize and Organize Insights Assist with qualitative coding and thematic analysis Summarize findings from interviews, surveys, and user feedback Draft research findings and insight summaries Help transform research outputs into reusable organizational knowledge Contribute to Customer Intelligence Support the organization and tagging of research findings Support maintenance of the research repository content and metadata Draft clear, engaging artifacts to make research findings actionable for stakeholders Help ensure customer feedback and research findings are discoverable and actionable Influence action through research recommendations Support Continuous Learning and Innovation Learn and apply research methodologies Participate in research critiques and team learning sessions Explore AI-assisted research workflows and tools Contribute ideas for improving research processes and team effectiveness Required Qualifications Bachelor's degree or equivalent practical experience in a related field. 0–2 years of experience in UX research, customer research, market research, or a related discipline Understanding of basic qualitative and quantitative research methods Strong written and verbal communication skills Build strong cross-functional relationships Excellent organizational and time management skills Ability to synthesize information and identify patterns Curiosity about customer behavior and user needs Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $112,200.00 to $162,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time of