Revenue Cycle Optimization Specialist

Job description

SUMMARY: The Senior Analyst, RevCycle Optimization will support enterprise-wide Revenue Cycle improvement by analyzing workflows, identifying operational and Epic-related inefficiencies, supporting optimization and automation initiatives, developing training and adoption materials, and helping implement cross-functional improvements. This role will partner with the Manager, Revenue Cycle departments, Epic/IT partners, and the existing Hospital Billing and Professional Billing denial/reporting analytics teams to support improvements that reduce denials, capture net-new revenue, reduce avoidable write-offs, shorten rework cycles, and improve operational consistency. PRINCIPAL DUTIES AND RESPONSIBILITIES: Support the Manager, RevCycle Optimization in execution of enterprise Revenue Cycle optimization initiatives across Hospital Billing, Professional Billing, Patient Access, Coding, Denials, Revenue Integrity, HIM, Cash Posting, and related departments. Conduct workflow assessments to identify inefficiencies, rework, manual processes, Epic workflow variation, denial drivers, missed automation opportunities, and standardization needs. Document current-state workflows, future-state workflows, process gaps, risks, business requirements, implementation needs, and training/adoption considerations. Partner with operational leaders, frontline users, Epic/IT partners, and denial/reporting analytics teams to connect operational pain points to practical workflow and technology solutions. Support analysis of denial trends, workqueue behavior, operational issues, performance metrics, and revenue leakage indicators in partnership with analytics and operational teams. Translate operational needs into clear business requirements for Epic optimization, reporting enhancements, automation opportunities, process changes, and training materials. Develop training materials, job aids, tip sheets, workflow guides, user communications, adoption checklists, and other practical tools to support optimized workflows. Draft for HR review Support testing, validation, communication, and rollout of Epic workflow changes and operational process improvements. Monitor adoption and outcomes after implementation, including evidence of denial reduction, reduced manual effort, improved process consistency, and improved reimbursement efficiency. Maintain project documentation, action logs, issue lists, decision trackers, workflow documents, training materials, and benefit tracking tools. Identify opportunities for automation, workflow simplification, self-service training, digital learning tools, and process standardization that reduce manual work and improve consistency. EDUCATION: Bachelor’s degree or equivalent combination of education and relevant healthcare, Revenue Cycle, process improvement, training, or operational experience. Experience in healthcare operations, Revenue Cycle, workflow improvement, training, business analysis, system implementation, or related process improvement work. Strong ability to analyze workflows, identify process gaps, document findings, and recommend practical improvements. Experience developing training materials, user guides, workflow documentation, communication materials, or adoption-support tools. Strong communication and collaboration skills with the ability to work across operational, technical, analytics, and leadership teams Ability to manage multiple priorities, maintain documentation, track action items, and support project execution. Preferred Qualifications: Epic credentialed trainer experience or strong Epic workflow familiarity. Experience with Patient Access, front-end Revenue Cycle, denials, authorization, reimbursement, billing, workqueues, or related operational workflows. Experience supporting automation, digital transformation, workflow standardization, system implementation, or process improvement initiatives. Experience using data, performance metrics, denial trends, or operational reporting to support improvement recommendations. Experience supporting complex healthcare system rollouts, change management, or training programs SUCCESS MEASURES Contribution to preventable denial reduction. Contribution to avoidable write-off reduction. Improved workflow standardization and user adoption. Completion of assigned optimization deliverables. Quality and usefulness of workflows, job aids, tip sheets, and training materials. Identification of practical improvement and automation opportunities. Reduction in manual work, rework, and process variation. Timely documentation of action items, decisions, workflows, issues, and outcomes. Effective partnership with Revenue Cycle departments, analytics teams, and Epic/IT partners. SUPERVISORY RESPONSIBILITY: Provides functional guidance to others who may be assigned on a project basis. Pay Range: $74,672.00-$123,198.40 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: BHCS 15 LaSalle Square - 15 LaSalle Square Providence, Rhode Island 02903 Work Type: m-f 8-5 Work Shift: Day Daily Hours: 8 hours Driving Required: Yes