VP, Infrastructure & Ops

Job description

Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. The VP, Infrastructure and Operations leads Trace3’s Infrastructure and Operations practice and partners closely with business units, account teams, consulting teams, delivery teams, and technology partners to build, launch, and scale this new practice. This role spearheads the development and advancement of infrastructure offerings across networking, cloud, hybrid cloud, observability, infrastructure operations, AI Operations, managed services, resilience, and platform modernization. The VP, Infrastructure and Operations oversees the structure and deployment of presales consulting resources and supports client-facing activities such as assessments, requirements gathering, proof-of-concept efforts, technical workshops, operational roadmaps, and successful handoffs to engagement delivery teams. This role analyzes client environments, understands each client’s business and technology landscape, defines requirements, and delivers innovative infrastructure strategies that improve availability, performance, scalability, operational efficiency, and business resiliency. The role is accountable for attaining the Infrastructure and Operations practice’s financial goals and driving year-over-year revenue and gross profit growth through disciplined planning, forecasting, pipeline development, partner alignment, and execution. The position also maintains an ongoing focus on AI-enabled operations, automation, observability, and emerging technologies as they relate to selling and delivering differentiated infrastructure solutions. SUMMARY OF ESSENTIAL JOB FUNCTIONS: • Identify, develop, and evolve a comprehensive go-to-market strategy that drives growth across infrastructure and operations products, services, and solutions. • Build and scale Trace3’s new Infrastructure and Operations practice, including operating model, solution portfolio, partner ecosystem, sales enablement, delivery alignment, and market positioning. • Establish strategic and financial team goals, develop execution plans, and ensure progress against agreed-upon objectives. • Own and drive achievement of Infrastructure and Operations practice revenue and gross profit targets, including year-over-year growth objectives, through effective business planning, sales execution, pipeline management, and practice performance oversight. • Develop and advance solution plays across networking, cloud, hybrid cloud, observability, infrastructure operations, AI Operations, managed services, resiliency, automation, and platform modernization. • Develop and advance AI-enabled infrastructure and operations initiatives that strengthen client outcomes, expand market relevance, and support the sale of modern operational solutions. • Oversee presales efforts from conception to completion, with an emphasis on technical soundness, business value, architectural fit, and resource efficiency. • Lead the transformation toward selling more strategic, complex, multi-year infrastructure and operations engagements. • Ensure exceptional client satisfaction throughout the full engagement lifecycle by delivering the Trace3 “Total Customer Experience.” • Develop and maintain strategic partnerships with technical leaders within client organizations. • Lead, coach, and mentor team members while supporting their professional growth and development. • Partner with account teams and consulting teams to deliver and present industry-leading programs and services to clients. • Lead infrastructure partner management and direct the activities and performance of the practice’s directors and leaders. • Build and maintain strong, long-lasting relationships with key technology partners across networking, cloud, data center, observability, automation, and managed services ecosystems. • Advise, consult, and make recommendations to the Executive Leadership Team regarding strategy and long-range planning. REQUIRED SKILLS AND EXPERIENCE: • Minimum of 10 years of services-led IT infrastructure, cloud, hybrid cloud, networking, managed