Business Technology Mgr Sr. - Kubernetes Caas Platform

Job description

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Technology Manager Sr., within PNC's Technology organization, you will be based in Dallas TX. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. We are looking for an accomplished and experienced Business Technology Manager Sr. leader to lead the day-to-day operations of our enterprise Kubernetes-based container orchestration platforms. This role serves as a link between technical engineering teams and business stakeholders, ensuring scalable infrastructure solutions are developed, maintained, and widely adopted while prioritizing user experience. The successful candidate will be instrumental in shaping the Day-2 operations strategic direction, defining the roadmap, and facilitating adoption of container hosting platforms across both on-premises and cloud environments. Key Responsibilities: Platform Leadership: Maintain highly resilient, secure, and scalable containerized infrastructure Performance Optimization: Oversees product metrics to enhance the performance, usability, and reliability of containerized workloads across various environments Upgrades & Maintenance: Execute seamless, zero-downtime Day-2 operations, including Kubernetes minor/major version rollouts Security & Compliance: Enforce container security best practices, scan images, secure runtime, enforce policies, vulnerability management, and meet enterprise standards Operational Excellence: Partner with DevOps, security, and networking teams to optimize CI/CD pipelines, container runtime environments, and infrastructure-as-code (IaC) Resource Efficiency: Prevent cluster over-provisioning by managing resource requests/limits & horizontal/vertical scaling Cost Optimization: Enhance cluster efficiency and resource management, minimize on-prem / cloud expenses through effective container orchestration, and strengthen system performance and reliability in accordance with SLOs/SLAs Incident Response: Serve as the escalation lead for production cluster outages, establishing strict root cause analysis (RCA) workflows Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). • 10+ years in technology with extensive experience leading Container Platform Operations teams preferred. Advanced level understanding of customer experience • 10+ years of expert-level knowledge of Kubernetes, Docker, Helm, CI/CD tools (e.g., Jenkins, GitLab CI), public cloud providers, and platform engineering domains preferred. • Experience in Agile software development environments, preferably with developer platform products. • Strong background in Kubernetes, container orchestration, and DevOps tooling (e.g., Helm, ArgoCD, Jenkins, GitOps). • Familiarity with cloud providers (AWS, Azure, GCP) and on-prem solutions (OpenShift, bare-metal Kubernetes, etc.) • Proven ability to build technical strategy and lead in a matrixed organization. • Excellent communication skills, both written and verbal, with the ability to present complex technical information to non-technical stakeholders. • Ability to lead cross-functional teams and manage multiple stakeholders effectively. Preferred Skills: • Kubernetes Expertise: Strong understanding of Kubernetes cluster architecture, workload orchestration, networking, RBAC, and security best practices. Hybrid-Cloud & On-Prem Platforms: Hands-on knowledge of hybrid and multi-cloud environments and experience integrating Kubernetes with enterprise systems. Agile Practices: Deep experience with Agile methodologies and backlog/project management tools (e.g., Jira, Rally, ADO). Licenses and Certifications: • Kubernetes certifications (CKA, CKAD, or CKS) strongly preferred • Cloud certifications (AWS/Azure/GCP) a plus PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description • Provides solutions for IT and business management on applying technology to strategic business opportunities, planning and implementation of cross-functional applications. • Initiates, owns and drives the identification, evaluation and direction of solutions that are cost effective and meet complex business requirements. • Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization. • Manages the consulting services and communications to internal business groups on process improvement projects designed to support product strategies and revenue generation/cost reduction. • Manages the analysis & elicitation of complex client requirements, and the transformation of requirements into functional/non-functional requirements. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adher