Client services representative _ Eurofins Environment Testing Canada

Job description

Under the supervision of the Client Services Team Leader this position is responsible for entering client and sample information into LIMS, preparing supplies and bottles requests for clients, and ensuring that projects are processed quickly and delivered on time to operations. Receiving samples from clients at the counter directly or by courier delivery Sorting samples and coolers and making note of any deficiencies Using the Laboratory Information Management System (LIMS) to log-in the samples and generate labels Preparing soils samples and rush projects to be processed by operations Forwarding feedback from clients and to the appropriate Project Manager. Discussing the project with the client to ensure clarity of the requirements, if necessary. Placing samples in the appropriate areas of the laboratory. Preparing bottles for client pick-up or shipping. Preparing samples for subcontracting as required. Various administrative duties (filing, faxing, mailing) as required. Other related duties as assigned. Note this is a Scientific admin role and no analytical testing is carried out Good understanding of IT and PC applications and software (Excel, Word, PowerPoint,etc.) Good communication skills, work effectively and efficiently Knowledge of environmental samples considered an asset Self-starter, ambitious and energetic Laboratory experience considered an asset Strong organizational skills Excellent telephone and people skills Lifting heavy coolers is a requirement up to 50 Lbs. Education High School Diploma. University Degree or a College Diploma in a related field is an asset. Qualifications At least 1 year of experience in a client services environment, preferably in a laboratory environment.