Vice President, Business Support Management (Assistant Management)

Job description

Make an impact by leading a high-performing administrative organization that supports senior leaders across the business. In this role, you'll help shape team strategy, drive operational excellence, and foster a culture of collaboration, development, and continuous improvement. As a Business Support Manager on the Business Support Management team, you will lead a team of Administrative Assistants and Senior Admins while ensuring efficient, high-quality support for business stakeholders. You will oversee talent development, workforce planning, and operational execution while maintaining a strong controls environment. Working closely with senior leaders and business partners, you will help drive process improvements, manage change initiatives, and support business priorities. Job Responsibilities - Lead a team of Administrative Assistants and Senior Admins, establishing clear expectations and service standards. - Manage the administrative team lifecycle, including hiring, onboarding, coaching, performance management, and career development. - Oversee capacity planning, coverage management, escalations, and operational support across business needs. - Establish effective operating routines and stakeholder engagement processes to support consistent execution. - Drive process improvements and standardization initiatives to enhance productivity and service delivery. - Maintain a strong controls environment by identifying risks and implementing sustainable solutions. - Partner with senior leaders and business partners to support strategic initiatives and organizational change. Required Qualifications, Capabilities, and Skills - 5+ years of experience in business support, operations, administrative management, or a related leadership role. - Demonstrated experience leading and developing multi-level teams in a complex environment. - Strong communication and relationship-building skills with the ability to engage senior stakeholders. - Proven problem-solving, decision-making, and organizational skills with a focus on risk management and controls. - Ability to manage multiple priorities, adapt to changing demands, and deliver results in a fast-paced environment. - Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word. - Experience driving team performance, employee development, and operational excellence. Preferred Qualifications, Capabilities, and Skills - Experience managing service delivery or supporting client-facing teams with defined service expectations. - Experience leading process improvement, standardization, or operational efficiency initiatives. - Ability to drive change adoption and influence stakeholders across a matrixed organization. - Experience supporting teams across multiple geographic locations or time zones.