Staff Program Manager

Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. ABOUT THE TEAM The Anduril Rocket Motor Systems (RMS) team is on a mission to build next generation solid rocket motors for a safer, more connected world. To achieve our vision of becoming a large-volume provider of tactical rocket motors, we will develop differentiated products and services that maximize our customers’ capabilities, and we will establish and maintain a reputation of Quality and Reliability. Anduril is seeking a highly skilled, mission-driven, highly organized, detail-oriented, and responsive Program Manager to provide critical tactical support and operational oversight for our strategic defense clients, driving the adoption, expansion, and long-term success of Anduril's cutting-edge Rocket Motor Systems. You will serve as a trusted advisor, deeply understanding client operational requirements and translating them into impactful solutions that leverage our solutions. This role requires a unique blend of strategic thinking, technical aptitude, exceptional relationship-building skills, and a passionate commitment to national security. In addition, this role achieves results by focused on the day-to-day management of client accounts, ensuring the smooth deployment, ongoing functionality, and optimal performance of Anduril's Rocket Motor Systems. You will be the primary point of contact for operational queries, issue resolution, logistics coordination, and direct support to ensure our military and government customers' success. ABOUT THE JOB • Strategic Client Engagement: • Serve as the lead point of contact for key defense accounts focused on Rocket Motor Systems, establishing and nurturing strong, enduring relationships with military leadership, program offices, and operational end-users. • Develop a deep understanding of client mission objectives, operational environments, and strategic priorities to proactively identify and position Anduril's Rocket Motor Systems. • Navigate complex government procurement processes, contracting mechanisms (e.g., DIU, SBIR, OTA), and funding cycles to ensure successful program execution and growth. • Champion client needs internally, collaborating closely with Anduril's Engineering, Product, and Integration teams to inform product roadmap and ensure timely, high-quality solution delivery. • Daily Client Operations & Support: • Serve as the primary point of contact for assigned clients, managing day-to-day communications, operational requests, and urgent support needs related to Rocket Motor systems. • Address client inquiries promptly and effectively, providing direct solutions or coordinating with internal technical support, engineering, and logistics teams for rapid resolution of issues. • Track and document all client interactions, support tickets, and operational feedback in the CRM system (e.g., Salesforce) with meticulous detail. • Ensure clients receive timely updates on product enhancements, revisions, and relevant technical documentation. • Solution Adoption & Growth: • Drive the successful adoption and integration of Anduril's Rocket Motor systems into client operations, demonstrating clear mission value and operational superiority. • Identify and cultivate opportunities for expansion within existing accounts, including upselling new features, capabilities, cross-selling adjacent Anduril technologies, and securing follow-on contracts. • Develop comprehensive account plans, sales strategies, and proposals that align with client requirements and Anduril's strategic objectives. • Conduct compelling technical demonstrations, presentations, and product briefings to diverse audiences, from technical specialists to general officers. • Tactical Execution & Deliverables: • Coordinate the scheduling and logistics for product demonstrations, training sessions, and field support visits with clients and internal teams. • Monitor the operational status and usage data of deployed Rocket Motor systems, proactively identifying potential issues or areas for improvement in coordination with technical teams. • Process and track client orders for system upgrades, spare parts, consumables, and additional training modules. • Facilitate contract renewals by ensuring all terms and conditions of current agreements are met and documented. • Prepare and deliver routine operational status reports, usage metrics, and support summaries to clients and internal stakeholders. • Internal Coordination & Problem Solving: • Act as the liaison between client operational teams and Anduril's internal engineering, product, and field support teams to ensure client requirements are accurately relayed and understood for immediate action. • Troubleshoot basic technical issues on-site or remotely, escalating complex problems to the appropriate technical experts. • Support the integration and qualification and testing of new Rocket Motor system by coordinating client access and feedback. • Assist in identifying and documenting client needs for future product features based on immediate operational feedback. • Performance & Reporting: • Forecast and track key account metrics, including revenue targets, program milestones, and operational deployment success. • Provide regular, insightful reports to internal leadership on account status, strategic opportunities, compet