Sr Account Service Representative

Job description

Use your strengths as Sr. Account Service Rep at Wellmark! In this role, you’ll support renewal and retention activities under minimal supervision for one of our Large Group Account Management teams. This includes researching, resolving, and providing prompt, courteous, and accurate responses to agents via phone, written correspondence, or email. You’ll serve as an advocate on behalf of Wellmark by providing education regarding products and services to our agents. Additionally, you’ll support the coordination and facilitation of agent meetings, as well as collaborate with business partners (Operations, Underwriting, etc.) to evaluate the needs and requests of our customers. Ideal candidates are team players who thrive on gaining a deep understanding of how benefits work, researching information, thinking critically to resolve questions, and achieving customer/client satisfaction in a dynamic work environment. Sr. Account Service Reps are masters of time management, prioritization, organization, and enjoy partnering with Account Managers to support diverse blocks of business. The ability to proactively keep things running smoothly energizes you. You enjoy the art of presenting, providing an education to the intended audience and positioning Wellmark as a leader in the industry. Required: Associate’s Degree or direct and applicable work experience. 4+ years of experience in customer/client support or related roles with increasing levels of accountability, such as support of key accounts, clients, or lines of business, and proven track record of success. 1+ year of office administration experience (e.g., review/submittal of paperwork, RFP/document preparation, meeting coordination, etc.) from within insurance, financial services, or similar corporate environment. Strong interpersonal and relationship management skills with ability to develop deep understanding of customers’ and stakeholders’ needs, ask meaningful questions, and provide guidance or recommendations based on subject matter expertise. Must be able to ensure client satisfaction. Strong written and verbal communication skills, including the ability to facilitate presentations. Must be able to effectively communicate to varying audiences. Ability to produce results while maintaining a commitment to accuracy, attention to detail, prioritization, and time management. Willingness to exercise flexibility while working in a team environment. Proficiency with Microsoft Office applications, such as Word, Excel, or Outlook. Valid Driver’s License with limited travel 20-30% Life & Health insurance license, or the ability to successfully obtain license within 2 months.