Director, Payable Solutions

Job description

The Team We are seeking a Director, Payable Solutions to join American Tower’s Global Business Services (“GBS”) Payables organization. The Director acts as the global delivery lead and oversees the end-to-end delivery of the organization’s services across all geographies, ensuring consistent quality, operational efficiency, and alignment with global standards. The Director is a key link between process strategy and day-to-day delivery, collaborating heavily with the global process owner and upstream Supply Chain and Property team employees to translate process design and standards into executable workflows and effective service delivery . The Director leads a geographically dispersed team in multiple time zones and partners with global process owners, service center leads, and business stakeholders to deliver high-performing, scalable, and customer-centric services. The Payables team timely and accurately processes disbursements to employees, individuals, partnerships, corporations, and other entities through the Oracle Accounts Payable module. Responsibilities: What You Can Offer Us Lead global Payables teams, shaping the operating model and resource allocation across regions for optimal effectiveness, coverage, and scalability.Oversee consistent execution of standardized processes and adherence to service level agreements (“SLAs”).Develop and monitor key performance indicators (“KPIs”), lead structured stakeholder reviews, and proactively address performance risks, deficiencies, and escalations.Participate in the selection, onboarding, performance management, and contract compliance of third party providers.Oversee all compliance, audit readiness, and policy and/or regulatory adherence for lease management.Partner with global process owners to define standardized end-to-end process designs with seamless handoffs.Lead the implementation of process/workflow changes and automation and /or digital solutions to optimize delivery models, improve cost efficiency, and enhance lease management quality.Lead transitions, migrations, and onboarding of new services.Closely engage with stakeholders to translate process designs and business requirements into high-quality payables strategies.Facilitate payables reviews and governance forums with market, regional, and senior stakeholders.Serve as the global point of contact for payables performance issues and escalations.Foster a culture of customer centricity, operational rigor, and innovation. Qualifications: What You Need to Succeed Bachelor’s degree required, with a concentration in either Accounting or Finance strongly preferredMaster’s degree in Accounting, Business Administration, or a related discipline preferred.10+ years of experience in large-scale service delivery, global business services, or operations management.5+ years in a leadership role managing global or regional delivery teams.Experience leading teams in process execution and service delivery in a complex, global environment with a range of stakeholders.Payables process expertise, with telecommunications industry experience preferred.Success in implementing process optimization initiatives and global transformation programs.Strong background in service governance and KPI/SLA, customer experience, and vendor management.Hands-on experience with enterprise resource planning systems (e.g., SAP, Oracle) and workflow automation tools.Financial accountability for managing budgets (e.g., project, staff) and return on investment tracking.Excellent leadership, communication, and stakeholder management skills, with a track record of influencing high-performing teams across functional and regional boundaries.Approximately 20% travel may be required to support the position’s responsibilities.Strong organization, planning, and project management skills; ability to prioritize tasks for yourself and a team to meet requirements and deadlines.Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.Strong leadership skills; ability to drive and motivate a team to achieve results.