LN Venues, Special Events Logistics Manager - Phoenix Market

Job description

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLE The Special Events Logistics Manager brings booked events to life, overseeing the details from the Sales handoff through event day and final settlement. This hands-on role serves as a key liaison between clients, the Special Events Sales team and the Venue Operations team to ensure every event is thoughtfully planned and seamlessly executed. This is an ideal opportunity for someone who enjoys event planning, hospitality, client service, and the energy of live entertainment. You’ll work directly with clients, coordinate event logistics, participate in planning meetings, and be on-site to ensure the event experience meets expectations from start to finish. WHAT YOU'LL DO Event Planning & Experience Own the planning, detailing, and execution of assigned special events from Sales handoff through event completion, serving as the primary liaison between clients, Sales, Operations, Production, and other internal teams. Coordinate all event logistics, including equipment, rentals, setups, production requirements, staffing, and other operational needs. Participate in SEO, Production, and event planning meetings; distribute final event details and ensure all teams are aligned on event requirements. Conduct client site inspections and walkthroughs, support special client requests, and provide on-site coordination to ensure a seamless event experience. Lead event pre-shifts with Operations and communicate event details, service expectations, and client needs to venue staff. Proactively identify and resolve event-related issues while maintaining strong client and internal relationships. Financial & Operation Management Process and track event deposits, payments, accounts receivable, and event-night settlements in partnership with Sales and Finance. Complete required post-event documentation, including event recaps, captain reports, receipts, and billing information. Monitor event staffing and labor hours to ensure appropriate coverage and adherence to budget. Prepare weekly banquet summaries and maintain accurate event records and departmental documentation. Department & Team Support Provide administrative and operational support to the Special Events Sales team, including maintaining sales kits, menus, collateral, and digital content. Support event marketing initiatives and quarterly competitive analysis. Assist with training venue staff on service standards, event procedures, and hospitality expectations. Support special projects and initiatives as assigned by the Director of Sales. WHAT WE'RE LOOKING FOR High school diploma or equivalent required; college degree preferred. 1+ year of experience in customer service, hospitality, events, venue operations, or a related field. Strong organizational, communication, and time-management skills with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment. Collaborative, proactive, and solutions-oriented approach to working with clients and cross-functional teams. Ability to accurately track payments, deposits, and event-related financial information. Proficiency with Microsoft Office, particularly Word and Excel; experience with databases or event management systems is a plus. Interest in live entertainment, hospitality, and event experiences. Ability to work a flexible schedule, including evenings, weekends, and holidays, based on event and venue needs. BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH: 401(k) program with company match, stock reimbursement program FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS: Volunteer time off, crowdfunding match EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical conditi