Staff Site Reliability Engineer (Collaboration Engineering)

Job description

The Staff Reliability Engineer (SRE) for Workplace Engineering is responsible for the reliability, performance, security, and operational excellence of enterprise workplace collaboration & endpoint services used globally by employees and partners. This role applies an engineering mindset to operations—defining service level indicators/objectives (SLIs/SLOs), reducing toil through automation, improving observability, and strengthening incident response—to ensure a consistent, high-quality collaboration experience across messaging, meetings, voice, file sharing, knowledge sharing, device management platforms & Copilot / AI engineering. • Microsoft 365: Teams (chat, meetings, webinars, Teams Phone), SharePoint Online, OneDrive, Exchange Online, Microsoft Entra ID (Azure AD), Microsoft Purview, Defender for Office 365, Intune (Endpoint Management). • Hybrid messaging and identity integrations (as applicable): Exchange Server, directory synchronization, mail flow and routing • Collaboration endpoints and devices: Teams Rooms, certified headsets/cameras, conference room AV integrations • Ecosystem integrations: Power Platform (Power Automate/Apps), Graph API, third-party conferencing/messaging where in use (e.g., Zoom/Slack), mail hygiene/security gateways • Architect and optimize global Microsoft Intune and Jamf Pro environments. • Orchestrate Windows Updates for Business (WUfB), third-party application patching, and compliance policies to maintain a hardened security posture • Automated packaging and deployment of Windows applications, maintaining a rigorous cadence for third-party updates. • leverage PowerShell and Graph API to automate repetitive configuration tasks and self-healing remediations. • Partner with Security Operations to remediate vulnerabilities. • Develop and enforce Configuration Profiles, Compliance Policies, and Conditional Access rules • Own the reliability and scaling of Azure Virtual Desktop (AVD) and Windows 365 (Cloud PC), optimizing for both performance and cost-efficiency. • Define and operationalize SLIs/SLOs and error-budget policies for collaboration services (Teams chat/meetings/voice, SharePoint/OneDrive, Exchange) with clear customer-impact measurements. • Own end-to-end reliability engineering: capacity planning, performance tuning, resilience reviews, dependency mapping, and proactive risk reduction for critical collaboration journeys. • Demonstrated expertise in developing, operationalizing, and scaling AI engineering capabilities, including platform design, model lifecycle management, automation, reliability, and enterprise adoption. • Strong knowledge of AI governance frameworks, with experience establishing guardrails for responsible AI use, risk management, security, compliance, data controls, and ongoing operational oversight. • Build and evolve observability for collaboration platforms: health dashboards, telemetry standards, alert strategy (high signal/low noise), and synthetic monitoring aligned to user experience. • Lead incident response for high-severity events: establish incident roles, drive rapid triage/mitigation, coordinate cross-team communication, and produce blameless post-incident reviews with durable corrective actions. • Engineer automation to reduce operational toil: provisioning, policy/config drift detection, lifecycle management, reporting, and remediation using PowerShell and APIs; establish reusable runbooks and self-service patterns. • Strengthen change and release practices: production readiness reviews, controlled rollouts, maintenance windows, validation plans, and rollback strategies to reduce customer impact. • Partner with Security/Compliance to ensure collaboration services meet governance requirements (identity and access, DLP, retention, eDiscovery, information protection), while balancing usability and reliability. • Provide Staff-level technical leadership: set engineering standards, mentor engineers, influence roadmap priorities, and align stakeholders on reliability tradeoffs and investment. • Establish and lead reliability operating mechanisms (on-call standards, incident command readiness, postmortem quality, action-item governance, and quarterly reliability reviews) to improve consistency across teams. • Coach, mentor, and sponsor engineers across levels: provide technical guidance, review designs and postmortems, and raise the bar on documentation, runbooks, and operational readiness. • Drive cross-organization alignment on reliability priorities and investment by presenting trends, risks, and proposals to leadership; secure commitments and ensure delivery against measurable outcomes. • Serve as an escalation point for complex, cross-domain issues spanning identity, messaging, endpoints, and network dependencies; engage vendors as needed and ensure issues are driven to resolution. • 12+ years of experience in reliability engineering, systems engineering, DevOps, or large-scale collaboration/communications operations (enterprise or SaaS), including ownership of production services • Deep expertise with collaboration platforms and ecosystems: Microsoft 365 (Teams—including voice/meetings/Rooms—SharePoint Online, OneDrive, Exchange Online) and their dependencies (identity, endpoints, networking) • Hands-on experience defining SLIs/SLOs, building observability (metrics/logs/traces), and operating an incident management program (on-call, severity model, communications, postmortems) • Strong automation skills with PowerShell and APIs (Microsoft Graph preferred); ability to build tooling that improves reliability and reduces toil • Experience with cloud identity and access (Microsoft Entra ID/Azure AD, Conditional Access, MFA, RBAC/PIM) and collaboration governance (Purview, DLP, retention, eDiscovery) preferred • Bachelor’s degree in Computer Science/Engineering (or equivalent practical experience) Desired Characteristics • Executive-level written and verbal communication skills; able to translate reliability data in