Concierge

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Responsibilities:A Concierge is the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the Property. This position serves as the primary point of engagement for guests who are seeking information to plan their shopping and dining experience. This includes staying up to date on the latest details for and promoting upcoming in-centre and retailer events. The right candidate will have a passion for fashion, culture, food and wine, art, and music! The Concierge is encouraged to not only be an expert on the property, but also on the local cultural scene! This individual will demonstrate a passion for and understanding of providing service at a VIP level to include ensuring guest expectations are not only met, but exceeded, and each experience is memorable. A Concierge must be able to provide service in-person, over the phone, through email, online and digitally through a variety of social media outlets (Facebook, Twitter, Internet, and Apps).Estimated total compensation for this position: $23.00 - $26.00 per hourThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .Schedule: Rotating monthly Monday - Friday 8:00 AM - 4:00 PM Monday - Friday 9:00 AM - 5:00 PM Specific Job Functions: • Guest Services o Take great pride in offering helpful, friendly service at all times o Greets and assists all guests and property personnel in an efficient and courteous manner o Defines, communicates, and maintains high standards of guest service at all times o Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels o Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc. o Informs and suggests opportunities to engage guests in center-wide retailers, events, theatre, spas and restaurants available at or around the property o Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning o Supports and promotes all property programs and events o Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked o Actively researches shopping, dining, experiential trends to ensure The property is able to provide guests with services both expected and unexpected o Builds professional networks within the guest base and community to enhance knowledge and services currently being offered o Responds to guests via phone, email, property website, Facebook, Twitter, and other social media outlets o Corresponds with guests who require follow-up or solutions o Participates in and successfully completes all training programs. o Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times o Tends to other administrative duties as assigned Marketing Assistance o Creates property marketing collateral which may include newsletters, signage, e-blasts, social media posts, etc. o Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses o Acts as a property ambassador within the Center and local community to promote The property’s services, amenities and events o Partners with the on-site property management team, including carrying out marketing and service initiatives and goals, including promotional and rewards programs for mall guests Job Qualifications, Education and Experience: o Bachelor’s degree or equivalent work experience o Two or more years of previous high-end retail, fine dining, or VIP hospitality o Prior experience with luxury hotel, retail or restaurant “front of house” guest service required o Previous community involvement or networking experience is preferred o Passionate about providing exceptional service and interpersonal relationships o Thinks creatively to resolve all customer concerns, and anticipate their interests in services, amenities, programs & events while visiting the property o Communication clearly, concisely, and effectively in verbal and written form o Is a friendly and caring person o Excellent problem-solving skills o Has flexible working hours and a proven record of dependability and punctuality o Able to complete multiple tasks while maintaining a pleasant and professional demeanor o Appears polished and professional and consistently adhere to company dress code and grooming guidelines o Follows all policies and procedures set forth in JLL and client handbooks o Possesses strong working knowledge of Microsoft Outlook, Facebook, Twitter, Internet, App based programs and Microsoft Office (required) o Able to listen and react quickly to guests’, tenants’, and retailers’ requests o Able to prioritize tasks under pressure o Able to work with varied personalities and temperaments o Able to work as part of a team in a collaborative way o Takes initiative, self-motivated o Required to frequently sit, talk and hear o Able to use a computer, iPad, cell ph