Guest Services Representative - FT (8:00am-4:00pm) MMC

Job description

Atlantic Health Morristown Medical Center is seeking a Full-Time Guest Services Representative. Required hours are: 8:00AM - 4:00PM including every other weekend. Starting rate: $18.50/hr. Essential Function/Responsibilities: - Greets and assists patients, families, and visitors upon arrival in a courteous, professional manner. - Provides directions, hospital information, and support services as needed. - Responds to inquiries regarding hospital services, amenities, visiting hours, and patient locations. - Assists with patient admissions, discharges, and special requests (e.g., transportation, lodging, spiritual care, interpreter services). - Maintains a thorough understanding of hospital policies, departments, and service lines to provide accurate information. - Addresses patient and visitor concerns, escalating to the appropriate department when necessary. - Assists with supporting volunteers assigned to the Emergency Department, Maternity, and other services locations as needed. - Provides concierge services and other assistance as requested and works with Administration and Foundation to update and maintain prioritized patient list. - Supports special projects or events as needed. - Maintain confidentiality in all patient and family interactions, adhering to HIPAA standards. - Performs other related duties as assigned. Qualifications/Requirements: - HS Diploma or GED equivalent required. - Associates degree preferred. (Bachelor's degree may substitute for one year of work experience.) - To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English. - Candidate must possess strong communication, interpersonal and de-escalation skills. - Must be able to stand for extended periods and remain attentive to visitor needs. (Frequent walking, standing). - Must be able to lift, push, pull up to 50lbs including but not limited to pushing wheelchairs. - Excellent problem-solving and multitasking abilities a must. - Ability to remain calm and compassionate in stressful situations. Relevant Experience: - 2 years of experience in healthcare, customer service, or hospitality preferred. - Retail experienced preferred. - Bilingual preferred. - Proficiency in Microsoft Office and hospital information systems preferred.