Consulting Account Lead IV, Google Cloud

Job description

Lead Customer Experience and Transformation advisor for C-suite and executive stakeholders, and develop and deliver industry-specific points of view on how Google Cloud and Google AI drive measurable business value, market differentiation, and return on investment. Own the services strategy, shaping the customer's transformation journey by creating roadmaps, proposals, and delivery plans linked to business objectives. Manage cloud delivery programs with key customers, ensuring successful execution and quality across the customer, partners, and Google Cloud Consulting. Establish program operating models to ensure accountability and alignment; orchestrate resources across the Customer Experience (CEx) organization and advocate for the customer with cross-functional teams. Change agent focused on navigating organizational complexities to ensure the successful adoption of the platform, owning the plan to activate and drive usage of Google Cloud and AI Solutions. Minimum Qualifications: Bachelor's degree or equivalent practical experience. 15 years of experience in a customer-facing role in management consulting, enterprise technology business, or professional services. Experience leading business or cloud technology transformation programs for enterprise organizations. Experience building and maintaining relationships with executive stakeholders. Preferred Qualifications: Advanced degree in a Management, Technical, or Engineering field. Experience orchestrating multi-workstream programs involving customers, partners, and internal teams in a matrixed organization. Experience building business cases and articulating the ROI of technology investments to executive stakeholders. Knowledge of the Google Cloud ecosystem and familiarity with the enterprise AI/ML landscape and concepts of agentic transformation.