Business Analyst I

Job description

Job Posting Title: Business Analyst I ---- Hiring Department: Enterprise Technology - Engagement and Experience ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Sep 14, 2026 ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: General Notes Flexible work arrangements are available for this position, including the ability to work remotely within the United States. We would prefer a candidate located in the greater Austin area to be on campus for critical project meetings and client engagement opportunities. This position provides life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses). Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state. Your skills will make a difference. You’ll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working for our campus. The University of Texas at Austin and Enterprise Technology provide an outstanding benefits package to our staff. Those benefits include: Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%) Vision, Dental, Life, and Disability insurance options Paid vacation, sick leave, and holidays Teachers Retirement System of Texas (a defined benefit retirement plan) Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Training and conference opportunities Tuition assistance Athletic ticket discounts Access to UT Austin's libraries and museums Free rides on all UT Shuttle and Capital metro buses with staff ID card For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work. Purpose This position develops and maintains knowledge base and training content that translates system changes and business requirements into clear, accessible support materials for campus users. Analyzes users need to inform strategic decisions and improve experience. Partners with subject matter experts to build engaging eLearning courses, conducts system testing to validate quality outcomes, uses AI to create Tier 0 (employee self-service) training materials, and presents technical information to diverse audiences in a meaningful way. Responsibilities Content Development/Management Create, update, and approve knowledge base content for system end users. Translate business requirements and system changes into intuitive, user-centered support materials. Conduct gap assessments across existing knowledge assets and proactively recommend content solutions that improve resolution rates and user experience. Respond to requests for updates or enhancements to existing knowledge articles & enablement materials. Leverage AI in innovative and responsible ways to create, enhance, and maintain Tier 0 employee training materials and documentation. Stakeholder Engagement Coordinate with business partners, content owners and other content managers to ensure knowledge articles are managed effectively and updated. Provide consultative guidance and training on content enablement and knowledge management best practices across projects and initiatives. Work with colleagues in the ET Support Center to identify and expand Tier 0 training opportunities based on campus need. Enablement Analysis Develop reports, dashboards, and analytical insights that inform enhancement decisions that improve the experience and outcomes of Enterprise Technology customers and stakeholders. Use AI to identify trends, uncover training gaps, and improve Tier 0 enablement strategies and outcomes. Adoption and Enablement Support Provide support for the transition of existing training courses to self-paced formats. Collaborate with subject matter experts in the development of course content. Perform other related functions as assigned. Required Qualifications High school diploma or GED. 1-2 years of experience creating system related instructional documentation. Strong analytical, problem-solving, and communication skills. Experience with authoring tools and learning management system. Writing Skills: Exceptional writing and communication skills, with the ability to convey system instructions in an understandable and engaging manner. Attention to Detail: Meticulous attention to detail, ensuring accuracy and consistency in all documentation. Collaboration: Ability to work collaboratively with cross-functional teams, including subject matter experts, training professionals, and end-users. Organization and Time Management: Must demonstrate effective time management skills and the ability to handle multiple competing priorities in a fast-paced, dynamic, remote work environment. Adaptability: Flexibility to adapt to changing priorities and requirements in a fast-paced environment. Willingness to learn new systems, software, and approaches to creating instructional materials. Technical Proficiency: Ability to quickly grasp system functionality and subject matter concepts and translate them into clear, concise instructions. Willingness to gain a strong understanding of the systems and technologies for which documentation is being created. Experience: Previous experience in creating instructional documentation preferred. 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