Manager, Client Services

Job description

Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. What is the role? The Manager, Client Services is a pivotal leadership role responsible for overseeing and directing the strategic account management function. This role is crucial in maintaining and expanding our client relationships, ensuring the delivery of exceptional advertising solutions, and driving the overall growth of the organization. The ideal candidate will have experience in Agency Holding Company Relationships & programmatic executions with proven expertise in managing large-scale operations within the advertising media sector. Being a Manager on the Client Services team at Roku requires a unique blend of both hands-on knowledge at the individual contributor level as well as management and leadership experience. For New York Only - The estimated annual total cash for this position is between $149,300 - $177,600. This cash range includes on-target earnings from commission. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. How will I use AI at Roku? At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability. We value curious, adaptable builders, who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment. What are the responsibilities of the role? • p]:inline" data-streamdown="list-item">Serve as the primary executive contact for key clients, building and maintaining strong, long-term relationships • p]:inline" data-streamdown="list-item">Oversee the delivery of tailored advertising solutions that meet client objectives and exceed expectations • p]:inline" data-streamdown="list-item">Conduct regular business reviews with clients to assess performance, identify opportunities, and address any issues • p]:inline" data-streamdown="list-item">Lead a team goaled and focused on driving incremental, upselling & revenue retention • p]:inline" data-streamdown="list-item">Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards • p]:inline" data-streamdown="list-item">Identify areas of improvement to internal processes to enhance operational efficiency and customer service • p]:inline" data-streamdown="list-item">Collaborate with cross-functional teams (Sales, Sales Planning, AdOps, Inventory, Product, Marketing, and Ad Measurement) as necessary to improve processes with the overarching goal of driving revenue • p]:inline" data-streamdown="list-item">Adapt to change in a fast-paced environment and communicate information effectively to the respective team • p]:inline" data-streamdown="list-item">Oversee the daily operations and professional growth of 5-7 direct reports, ensuring alignment with team goals while providing regular coaching and actionable feedback to foster individual career progression What experience would help someone be successful in this role at Roku? • p]:inline" data-streamdown="list-item">8-10 years of consultative experience in account management/client services at an Adtech company or media company • p]:inline" data-streamdown="list-item">At least 3 years of management experience and developing teams with roles progressing in responsibility • p]:inline" data-streamdown="list-item">Extensive experience and expertise in programmatic advertising, including knowledge of DSPs, SSPs, DMPs, and ad exchanges • p]:inline" data-streamdown="list-item">Knowledge of the Roku platform and ecosystem • p]:inline" data-streamdown="list-item">Proven track record of managing large-scale operations and delivering exceptional results in a fast-paced environment • p]:inline" data-streamdown="list-item">Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team • p]:inline" data-streamdown="list-item">Ambition to develop and nurture the development of others' career growth • p]:inline" data-streamdown="list-item">Ability to build strong relationships with internal and external senior stakeholders, executive teams, and industry groups • p]:inline" data-streamdown="list-item">Excellent communication, negotiation, and interpersonal skills • p]:inline" data-streamdown="list-item">Strategic thinker with a customer-centric mindset and a strong focus on driving business growth • p]:inline" data-streamdown="list-item">Ability to work collaboratively across departments and with senior leadership #LI-LS1 What's Roku's approach to hybrid working? Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned offi