Inside Sales

Job description

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society. Job Summary Nidec is the world's No.1 comprehensive motor manufacturer handling "everything that spins and moves", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units. From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase. With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality. Whether driving locomotives, powering offshore platforms or keeping the lights on after a storm, Nidec electric power generation products impact the world on a daily basis. With over 1,000 employees in the Americas, we are moving forward with technology to solve our customers’ electrical power needs for both prime and backup generation needs as the industry’s leading manufacturer. Job Description At Nidec, we prioritize our team’s well-being and success. Our comprehensive benefits package is designed to support you both personally and professionally. These are the great benefits we offer, with additional perks and programs available to enhance your overall experience with us. Competitive Compensation: Attractive salary with additional bonus opportunities. Health and Wellness: Comprehensive medical, dental, vision and disability coverage, effective from your first day. Retirement Savings: 401(k) plan with a best-in-class company match of 100% on the employees’ first 6% to support your financial future. Work-Life Balance: Generous time off package, including PTO and holidays. Education Assistance: Tuition reimbursement and continuous learning opportunities to support your professional growth. Position Objective: The primary responsibility of Inside Sales is managing the full cycle service process on motors and generators including quoting, customer service, and follow-through on all service orders. They will interface directly with customers and representatives from other departments to ensure timely delivery of services. Essential Duties/Responsibilities: Provide quotes for customers in a timely manner Creating accurate and comprehensive purchase orders based on customer information and ensuring customer approvals on Pos in a timely manner Ensure requirements for delivery, quality, and price are met Place orders for specialty parts needed to complete a job Replace all “non-repairable” and junk jobs with new service orders Assist customers who request assistance in finding used equipment on the used market Create a job number for the customers and schedule job for tear down in TRAVERSE (ERP system) Distribute job pack with tear down and inspection sheets to technicians Photograph incoming and outgoing jobs Daily check on equipment being repaired in the shop in order to maintain an efficient timeline and provide customers with a status Estimate repair after tear down and inspection; look for alternatives if the job is not economical to repair; with management approval on estimates, provide inside sales with an update Maintain an organized work scope in TRAVERSE (ERP system) per tear down and updated inspection forms for technicians Prepare job for shipment or pickup, creating a delivery ticket in TRAVERSE (ERP system) Ensure all paperwork is completed, available, and approved by management prior to invoicing Ensure all dates quoted to customer are reasonable and schedule accordingly Advise corresponding personnel of incoming jobs Coordinate with logistics to line up all hot shots Performs all applicable duties in accordance with our Quality Management System (QMS), as required Perform other skilled or non-skilled duties as directed by management Experience/Skills: Be available for and successfully complete all required training Must be willing work evenings and/or weekends, if required Possess valid identification Be able to operate motor vehicles in compliance with all state and federal requirements when traveling Travel between Texas and Louisiana locations if required Ability to lead and teach a team Detail oriented and organized Intermediate knowledge of Microsoft Excel and Word Ability to prioritize, organize and meet deadlines Ability to promote a strong company image, professional appearance and positive attitude toward customers and co-workers Team player attitude with the ability to work with minimal supervision Additional Job Details Education: High school diploma or general education degree (GED), or 0 - 2 years related experience and/or training; or equivalent combination of education and experience, preferably in the Oil & Gas Service Industry Physical and Other Requirements: Must pass all required pre-employment screenings – Background, Physical & Drug screen Be able to comply with all drug and alcohol policies of Nidec / Houma Armature Works and/or customer sponsored programs. Subject to random Drug and Alcohol screenings Must be able to lift and/or move up t