Key Account Manager

Job description

**Who we are:** Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products. **Our culture:** - We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere - We hire talented, self-motivated individuals with extreme ownership and high growth orientation. - We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. **Location:** - Remote - San Francisco Bay Area based - From Home / Beach / Mountain / Cafe / Anywhere! - We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there. **About the Role:** Sardine is growing quickly, adding new customers and expanding across an ambitious product roadmap. As we scale, we’re building a world-class team to support and grow our most strategic customer relationships across fraud, payments, and compliance. This Key Account Manager role is focused on owning a small portfolio of high-value accounts and serving as a trusted strategic partner to those customers. You will be responsible for driving customer value, strengthening relationships across multiple stakeholders, and identifying opportunities to deepen partnership and long-term growth. You’ll work cross-functionally with teams across Sardine, including risk analytics, data science, integrations, product, and customer-facing teams, to help customers solve complex fraud, risk, compliance, and payments challenges and get the most out of Sardine’s platform. **What you’ll be doing:** - Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine - Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers. - Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally. - Speak knowledgeably and advise on best practices relating to fraud and compliance - Build, monitor, and communicate KPIs to clients. - Provide strategic analysis and critical thinking as we plan long-term expansion. - Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers. **What you’ll need:** - 10+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's - 5+ years of domain experience in compliance, fintech, or AML/KYC - Strong presentation skills for both virtual and in-person meetings with various stakeholders - Previous customer-facing experience, preferably with a technical product - Exceptional project management skills with the ability to synthesize all inputs and balance the needs of multiple stakeholders - Proficiency in using business intelligence tools - Your analytical skills are second to none; you excel at number crunching and drawing insights - You're capable of translating complex strategies into actionable processes and outcomes - You're a natural at building relationships and collaborating with others - You constantly think about ways to improve processes - You love making customers more efficient as much as we do! **Compensation:** Base pay range of $160,000 - $210,000 + bonus + equity with tremendous upside potential + Attractive benefits **Benefits we offer:** - Generous compensation in cash and equity - Early exercise for all options, including pre-vested - Work from anywhere: Remote-first Culture - Flexible paid time off and Year-end break - Health insurance, dental, and vision coverage for employees and dependents - _US and Canada specific_ - 4% matching in 401k / RRSP - _US and Canada specific_ - MacBook Pro delivered to your door - One-time stipend to set up a home office — desk, chair, screen, etc. - Monthly meal stipend - Monthly social meet-up stipend - Annual health and wellness stipend - Annual Learning stipend Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you. _To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our_ [_Applicant and Worker Privacy Notice_](https://www.sardine.ai/applicant-and-worker-privacy-notice)_._ Compensation Range: $160K - $210K