Engineering Program Manager, AppleCare

Job description

In AppleCare, we believe in providing world-class support to our customers for the devices they have purchased. In this role, you will drive cross-functional diagnostic projects that directly impact the customer experience. Join us and help uphold the high standards of support Apple is known for. Minimum Qualifications: Bachelor's Degree in Computer Science or a related technical field, or equivalent practical experience with 7+ years of experience in an engineering program management or related role. Track record of managing software projects. Background directing cross-functional teams through the project lifecycle. History of coordinating end-to-end programs from design to release. Knowledge of operating systems, including iOS, macOS, iPadOS, and watchOS. Familiarity with executing product development processes. Preferred Qualifications: Background managing projects with low-level hardware integration dependencies. Understanding of diagnostic software features and systems architecture. Capability to negotiate effectively and lead risk management efforts. Ability to communicate technical issues clearly to diverse audiences. Agility to adapt to shifting priorities and navigate ambiguity. Collaboration skills to foster inter-team coordination and drive alignment.