Backstage Experience Coordinator/Production Runner

Job description

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Live Nation is seeking a Production Runner/Backstage Experience Assistant for The Van Buren. This position reports to the venue’s Assistant Production Manager, and is responsible for various errands, tasks, and hospitality duties to support local production and touring personnel for shows. This role will act as a hospitality-focused position ensuring a phenomenal experience for touring personnel backstage. Confidentiality is very critical to this role. WHAT THIS ROLE WILL DO Handle multiple tasks in a fast-paced environment while always remaining pleasant and professional. Assist the venue’s Assistant Production Manager in maintaining back of house hospitality expectations and backstage division-wide goals. Prior to tour arrival, complete walk-through with checklist to ready all backstage areas and notate any damage to be repaired. Perform opening/running/closing side duties according to company practice and policy. Will be the backstage brand ambassador on show day and the face of the service culture program. Manage daily hospitality budgets and submit receipts at the end of each show. Complete Post-Show Service Recap Form. Coordinate with the venue’s Assistant Production Manager to ensure tour rider requirements are met while aiming to exceed touring personnel’s expectations, and to create hospitality-minded moments for every show. Assist with any day-of-show needs of the tour including greeting tour upon arrival to the venue, coordinating with tour to assign dressing rooms and place hospitality items, coordinating and delivering meals and/or other food and beverage as needed, running for requested supplies or equipment, checking green room periodically throughout the day to tidy up, transporting touring personnel to hotels or other requested destinations, answering any questions from the tour or directing them to another crew member who can help, etc. WHAT THIS PERSON WILL BRING Required: Must be able to maintain composure and professionality around high profile artists/guests. High School diploma or equivalent Ability to work late and extended hours Flexible schedule Must have a properly working automobile and provide proof of insurance. Exceptional driving record Knowledge of the region to properly locate restaurants, stores, hotels, airport, area attractions, etc. Knowledge of touring/stage production and/or event operations Proficient computer skills including utilizing Microsoft Word, Excel, and web-based applications Excellent communication skills and punctuality Strong organizational, time management and multi-tasking skills Ability to self-manage and problem solve in real-time, with demonstrated experience finding creative solutions Preferred: 3 years of work experience interacting with people in a positive, hospitality-focused environment. Experience in a live music/events environment or comparable role. Physical Demands/Working Environment: Must be able to lift or move up to 30 lbs. using proper lifting techniques. Working environment is fast paced—often hectic, loud and stressful. Position requires extended periods of prolonged standing and working on your feet both indoors and outdoors. Position requires often-constant physical activity such as walking, climbing stairs, lifting and carrying equipment. EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants