Commercial Insights Analyst

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. The Commercial Insights Analyst is responsible for analyzing and interpreting commercial, program, operational, and customer data to deliver clear, actionable insights that support client performance, program optimization, and business decision-making. This role serves as a key analytical partner to internal teams and strategic clients, translating complex data into meaningful reporting, identifying trends and opportunities, and supporting the resolution of reporting, training, and program needs. The Commercial Insights Analyst manages multiple priorities in a fast-paced, client-focused environment and works collaboratively across departments to deliver accurate, timely, and high-quality analytical solutions. The role requires strong analytical and problem-solving skills, exceptional communication and client service abilities, and the confidence to participate in client-facing discussions and cross-functional initiatives. Key Responsibilities: Analyze and interpret commercial, customer, program, and operational data to identify trends, insights, risks, and opportunities. Develop, prepare, and maintain accurate, timely, and meaningful reports and dashboards for management and strategic clients. Translate complex data into clear, actionable insights and recommendations that support business and client objectives. Provide analytical support across multiple projects simultaneously, establishing timelines, managing priorities, and coordinating with internal and external stakeholders. Build and maintain strong, professional, long-term relationships with assigned strategic clients. Participate in strategic client conference calls related to open-case reporting, training needs, complex account customizations, escalated issues, and other client priorities. Present analytical findings, performance trends, recommendations, and program updates to various levels of management and client stakeholders. Identify opportunities to improve performance against key performance indicators (KPIs), enhance programs, streamline processes, and increase client value. Partner with Valeris leadership and cross-functional teams to develop and implement effective, sustainable solutions to strategic client issues and requests. Provide relevant industry, company, program, and operational knowledge to support client and internal business needs. Investigate reporting discrepancies, data issues, and system or process challenges, using sound troubleshooting and analytical judgment to identify root causes and solutions. Support the development and delivery of client or internal training related to reporting, programs, processes, and system functionality, as needed. Coordinate resources and follow through on deliverables to ensure commitments and deadlines are consistently met. Travel onsite, as needed, to support strategic clients and business partners. Maintain consistent adherence to Valeris policies, procedures, and Standard Operating Procedures (SOPs). Complete required corporate training and compliance activities within established deadlines. Demonstrate and promote Valeris values through professional conduct, collaboration, accountability, integrity, and commitment to client success. Take initiative in identifying opportunities to improve team performance, processes, and the overall client experience. Perform additional duties, analyses, and special projects as assigned. Qualifications: Required Qualifications Bachelor’s degree from an accredited four-year institution required. Advanced proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word. Strong analytical, critical-thinking, troubleshooting, and problem-solving skills. Demonstrated ability to analyze data, identify trends, and translate findings into actionable recommendations. Strong organizational skills with the ability to manage multiple priorities, projects, and deadlines in a fast-paced environment. Excellent written, verbal, presentation, and interpersonal communication skills. Demonstrated ability to build and maintain productive relationships with clients, internal stakeholders, and all levels of management. Exceptional client-service mindset with a strong commitment to responsiveness, accuracy, and professionalism. Strong sense of urgency and personal accountability. Self-starter who demonstrates initiative, sound judgment, and the ability to work independently while also contributing effectively within a team. Ability to manage sensitive or escalated issues professionally and effectively, including strong conflict-resolution skills. Demonstrated adaptability and ability to thrive in a changing, fast-paced environment. High level of technical proficiency and comfort learning new systems, tools, and technologies. Commitment to honesty, integrity, confidentiality, and ethical business practices. Positive, collaborative attitude