Chief Information Officer

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. The Chief Information Officer (CIO) is responsible for the strategy, delivery, and evolution of the company’s global enterprise technology environment; ensuring employees and leaders are equipped with secure, reliable, and modern platforms to operate and grow the business. Beyond operating world-class enterprise IT, the CIO plays a critical strategic role in leveraging technology, data, and AI to transform how the company operates and scales. This leader partners across the executive team to modernize PTC’s digital operating model, improve enterprise productivity, and enable the next phase of growth for a global SaaS software company. Working closely with Product, Engineering, GTM, and Finance leadership, the CIO helps shape how enterprise platforms, product platforms, and data capabilities work together to improve decision making, accelerate innovation, and strengthen customer experience. Reporting to the Chief Financial Officer, the CIO plays a central role in how the company operates and executes - strengthening productivity, operational rigor, and speed. By providing reliable platforms, high quality data, and practical AI capabilities, the CIO enables better decision-making and ensures technology consistently supports strong employee and customer experiences. Core Responsibilities Enterprise Technology Strategy • Define and evolve the enterprise technology roadmap in alignment with company strategy and operating priorities. • Ensure technology decisions support scale, reliability, and long-term flexibility. • Reduce complexity and technical debt through thoughtful platform and architecture choices. • Lead enterprise technology initiatives that improve how PTC operates globally, enabling faster decision making, operational discipline, and improved collaboration across teams. • Partner with executive leadership to ensure enterprise technology investments directly support business priorities, SaaS growth, and long-term scalability. Data, Analytics & AI Enablement • Own the enterprise data and analytics foundation, including governance, quality, and access. • Enable practical, responsible use of AI to improve productivity, insight, and execution across the enterprise. • Partner with functional leaders to identify, pilot, and scale AI and automation use cases with clear business value. • Build enterprise data and AI capabilities that enable better decision making across the business and support innovation across both enterprise operations and product development. Security, Privacy & Risk �� Lead enterprise cybersecurity, data protection, identity and access, and third-party technology risk. • Embed security and privacy into enterprise systems and day-to-day operations. • Ensure readiness and coordinated responses to technology and security incidents. Cloud, Platforms & Enterprise Systems • Own enterprise cloud strategy and platform operations. • Ensure core business systems are reliable, well-integrated, and fit for a global SaaS business. • Partner with Product and Engineering leaders to align enterprise and product technology where it matters. • Collaborate closely with Product and Engineering leaders to align enterprise platforms and product platforms where integration drives differentiated value for customers and the business. • Identify opportunities where enterprise technology capabilities—data platforms, AI, automation, and integrations—can accelerate product innovation and platform scale. Digital Transformation & Business Enablement • Lead initiatives that modernize PTC’s enterprise operating model through digital platforms, automation, and advanced analytics. • Enable tighter integration between enterprise systems and product platforms to support SaaS growth, improved customer experience, and platform scalability. • Partner with GTM and customer-facing organizations to improve digital experiences for customers, partners, and employees. • Champion the use of emerging technologies to improve how PTC builds products, supports customers, and operates globally. IT Operations & Service Delivery • Deliver consistent, high-quality IT services globally. • Improve digital workplace tools and end-user experience. • Establish clear service metrics, operating rhythms, and accountability across IT. Financial & Vendor Management • Manage IT investment planning, prioritization, and vendor relationships. • Ensure technology spend is disciplined, transparent, and tied to business outcomes. • Balance cost efficiency with capability and resilience. Organization & Talent • Build and develop a strong global IT, data, and security organization. • Invest in leadership development, succession planning, and modern skill sets. • Foster a culture of partnership, learning, and continuous improvement. • Develop a modern technology organization capable of operating at the intersection of enterprise technology, data, AI, and digital transformation. Required Qualifications • 15+ years of progressive leadership in enterprise IT or digital platforms. • Demonstrated experience as CIO with a track record of progressive leadership responsibilities within global enterprise software or SaaS based companies. • Strong background in cloud platforms, enterprise systems, data, and cybersecurity fundamentals. • Proven ability to lead through influence in matrixed environments. • Experience partnering closely with executive and functional leaders in highly matric companies. • E