Asst. Ops Manager, Quality Control - State Farm Stadium

Job description

POSITION: Asst. Ops Manager, Quality Control DEPARTMENT: Operations REPORTS TO: Sr. Manager, Projects & Compliance FLSA STATUS: Non-Exempt LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! Summary The Assistant Manager of Operations, Quality Control, is responsible for overseeing quality control across all stadium operations, including Housekeeping, Conversions, Facilities, Safety and Event Operations. This role ensures operational readiness and consistent execution of work through inspections, audits, and data-driven reporting. The Assistant Manager conducts pre-and post-event quality reviews, partners with internal stakeholders to identify risks, drive corrective actions, and promote continuous improvement. Through structured documentation, inspections, and collaboration, this position plays a key role in maintaining a safe, efficient, and high-quality stadium environment for events, staff, and guests. Essential Duties and Responsibilities · Conduct routine facility, event setup, conversion, and logistical inspections to ensure cleanliness, safety, compliance, operational readiness, and overall quality standards are consistently met or exceeded. · Develop, maintain, and present quality control reports, inspection summaries, scorecards, and related documentation to support operational accountability and continuous improvement. · Assist with the development, maintenance, and implementation of Operations Department standard operating procedures, checklists, and quality control processes. · Support training and reinforcement of departmental processes, procedures, inspection standards, and quality expectations for full-time, part-time, and event-day team members. · Coordinate, track, and maintain records for required certification courses and training, including forklift, aerial lift, equipment operation, and other applicable safety or operational certifications. · Perform quality control reviews of work orders to verify scope accuracy, completion quality, timeliness, and proper close-out documentation. · Complete pre-event, post-event, and conversion-related quality control inspections to confirm facility readiness, safety, operational integrity, and adherence to event requirements. · Provide on-site operational coverage during events and non-traditional hours, supporting stadium operations as needed to address quality, safety, guest-impacting, and operational issues in real time. · Identify deficiencies, communicate findings to appropriate stakeholders, and follow up on corrective actions to ensure issues are resolved in a timely and effective manner. · Collaborate with Operations, Facilities, Housekeeping, Conversions, Security, Event Services, and other internal departments to support a consistent, safe, and event-ready stadium environment. · Build, maintain, and organize documentation libraries, including inspection records, quality control checklists, training records, certification files, incident follow-up notes, and safety documentation. · Compile and provide accurate data and documentation to support operational reporting, trend analysis, vendor or departmental performance review, risk identification, and continuous improvement initiatives. · Assist in evaluating event and non-event operational processes to identify opportunities for improved efficiency, consistency, safety, communication, and service delivery. · Support compliance with venue policies, safety standards, regulatory requirements, and applicable operational procedures related to stadium operations and event execution. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience · Minimum of five years of experience in stadium, arena, convention center, sports, entertainment, or large public assembly facility operations preferred. · Minimum of three years of supervisory experience in operations, housekeeping, conversions, facilities, event operations, or a related venue operations function preferred. · Working knowledge of stadium, arena, convention center, or live event facility operations, including event setup, conversion, cleaning standards, housekeeping, and operational readiness requirements. · Ability to work a flexible schedule, including nights, weekends, holidays, extended hours, and event-based shifts as required by the stadium event calendar. · Ability to manage multiple priorities, meet deadlines, adapt to changing operational needs, and perform effectively in a fast-paced, high-pressure event environment. · Experience using work order systems, inspection checklists, quality control tools, or operational reporting platforms preferred. · Prior experience documenting inspections, tracking deficiencies, coordinating corrective actions, and sup